System errors

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System notifies about all the errors.
Notification comes to email registered for all users in company and to Telegram (if you activated Effective Tours Telegram Bot) as well.

Typical system error always content information about channel where is the error came from, and short description.

[BOOKING] Booking ID: your booking account number. Room ID:128568105 "Standard Double Room with Fan". Can't create reservation.
[BOOKING] Booking ID:your booking account number. Room "Basic with FAN [RO] [RO]". 04/02/2018 .. 06/02/2018. No available rooms. [Notified]

According to these error messages - your room ID:128568105 got double reservation for dates 04/02-06/02 from Booking.com.


Below you will find some typical error messages with reason and solution

Error: [BOOKING] Booking ID:your booking account number. Room ID:128568105 "Standard Double Room with Fan". Can't create reservation.
[BOOKING] Booking ID:your booking account number. Room "Basic with FAN [RO] [RO]". 04/02/2019 .. 06/02/2019. No available rooms. [Notified]
Reason: Double booking
What to do: Booking already exist, hotelier should decide what to do, cancel, contact the guest, move to another room

Error:[AGODA] Error send POST: HTTPSConnectionPool(host='supply.agoda.com', port=443): Max retries exceeded with url: /api?apiKey=c0fde708-d9bc-4073-957d-0cb194a943f0 (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7f63a3eb1e90>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution',)) // [APIAgodaChannel._get_booking_list]
Reason: Agoda's server doesn't answer
What to do:Nothing, it happens sometimes

Error: [BOOKING] Errors: "Access denied for hotels: your booking account number. TIP: requesting no specific hotels will give you reservations to all connected hotels."
Reason: Hotel didn't confirm connection on booking extranet after connection ET as Channel Manager
What to do: After connection ET as your Channel Manager confirm it on extranet Booking.com

Error: [EXPEDIA] Errors: SQLServerException: The TCP/IP connection to the host LodgingSystemManagement.ch.expeso.com, port 9999 has failed. Error: "No route to host. Verify the connection properties. Make sure that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port. Make sure that TCP connections to the port are not blocked by a firewall.". Ref=[28ad3e6e-f8fb-4302-ad9c-029efc97fe32]
Reason: Problem on Expedia side
What to do: Nothing, it happens

Error: [EXPEDIA] Errors: "Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel. Ref=[bb5f5091-2a93-408b-b756-58d8f86f77cb]"
Reason: something happens on Expedia side
What to do: Check Expedia extranet, wait till Expedia will fix the problem

Error: [AGODA] Errors: "['Cannot set Full rate because max occupancy is 2', 'Cannot set Full rate because max occupancy is 2', 'Cannot set Full rate because max occupancy is 2', 'Cannot set Full rate because max occupancy is 2']" [Notified]
Reason: Agoda notifies you that not possible to set up the rate for room
What to do: Set up occupation for the room on Agoda extranet according to occupation of this room on ET. Basically this error comes about your Family room which you set up as for 3 people on ET, but marked as room for 2 people on Agoda.

Error: [AGODA] Booking ID:your Agoda reservation ID. Room "Family Room [RO] [RO]". 29/09/2018 .. 30/09/2018. No available rooms. [Notified]
Reason: Agoda notifies that you got double booking
What to do: contact the guest to cancel booking or move the booking for another room manually

Error: [EXPEDIA] Traceback (most recent call last)
Reason: API Expedia not available
What to do: nothing it happens

Error: [AGODA] Errors: [API key is not authorised for Property id: your Agoda account number] [Notified]
Reason: ID property activated on ET Channel Manager, but doesn't confirm by Agoda
What to do: wait confirmation from Agoda and activate Agoda on ET after

Error:[AGODA] Errors: [ > Double rate: 44 should be between 60 and 9999999]
Reason: your Agoda extranet setting has allowed rage for room rate between 60 and 9999999, but your ET rate is lower - 44
What to do: change your rage for Agoda or change rate on ET

Error: [AGODA] Booking ID:302704677. Room "Family Room [RO] [RO]". 29/09/2018 .. 30/09/2018. No available rooms. [Notified]
Reason: you got double booking from Agoda for your "Family Room" for 29-30.09
What to do: asked the guest to cancel booking or move the booking for another kind of room manually

Error: [EXPEDIA] Traceback (most recent call last)
Reason: API Expedia not available
What to do: nothing it happens, problem on Expedia side

Error: [BOOKING] Errors: "errors filtered and not done: "room not active ( room id : '101283314')"" [Notified]
Reason: Room ID 101283314 isn't activate on Booking.com, but activate on Effective Tours
What to do: Activate room on Booking.com or deactivate this room on ET

Error: [EXPEDIA] Inventory date 2018-09-23; Room Type ID 201847353; Inventory request adjusted to prevent prohibited base availability decrease Ref=[1b665b76-fba4-4ce5-9cb7-1d5c605b0604] Inventory date 2018-09-23; Room Type ID 201847353; Rate Plan ID 209365404; Close out on last active standalone or corporate rate plan outside of Y with remaining base availability. Ref=[1b665b76-fba4-4ce5-9cb7-1d5c605b0604] [Notified]
Reason: Expedia has room inventory for properties, if you have less than 2 rooms of one type you will get this error
What to do: Ask Expedia to remove the guaranteed allotment

Error: [BOOKING] Booking ID:1786808962. Unknown Room Type 34297401 "None". Use previous Room Type 34297401 "Standard Room [BB] [BB]"
Reason: You got a booking for the room which doesn't connect to your existing rooms on ET (you have this room on Booking.com, but you don't have this room linked to any of rooms on Effective Tours
What to do: do the mapping

Error: [EXPEDIA] Errors: "Access to this API with a non-API account is forbidden. Please use an API account. Ref=[37287beb-7b48-4a58-9822-8f947765d0a2]"
Reason: you have wrong login on Effective Tours to connect it as your Channel Manager to Expedia
What to do: Please note when you connect Effective Tours as your Channel Manager to Expedia, Expedia will give you different login from your existing one to login to PartnerCentral. Your Expedia connection login to transfer your data via API should start from EQC, content your property ID number and finish with letters EFT. This information Expedia will send you after you request the activation Effective Tours as your Channel Manager